Shipping policy
Shipping exchange and damaged items Customer-facing copy to place on the policy pages. Shipping Policy We ship across India through Shiprocket, subject to courier and PIN code serviceability. Initial delivery shipping is free; MANLY pays this cost. We offer online payments through Razorpay and Cash on Delivery where available, with no extra COD fee. Orders are dispatched from MANLY Park Street within 48 hours of receiving the order. Delivery time varies by PIN code and courier. Tracking details will be shared after dispatch. Size Exchange Policy We offer size exchanges for the same product, subject to stock availability. Request your exchange within 4 days of delivery by WhatsApp at +91 91635 55700 or email at manlystore.in@gmail.com, quoting your order number and requested size. For a customer-requested size exchange, the item must be unworn, unwashed and returned with tags attached and original packaging. The customer pays both return courier charges and delivery of the replacement size. Please contact us for return instructions before sending the item. If your requested replacement size is unavailable, MANLY will offer a refund and pay the return shipping. Online orders cannot be exchanged at our physical stores; exchanges are arranged through support and courier. The size-exchange policy applies across categories where size options exist. We do not offer exchanges for a different product or change of mind. Items without size options have no change-of-mind exchange. Damaged or incorrect deliveries are handled separately below. Damaged or Incorrect Items If you receive an item that is damaged, the wrong product or a size different from the size ordered, please contact us within 4 days of delivery with your order number and clear photos. MANLY will arrange a replacement and cover both return and replacement shipping. If a replacement is unavailable, MANLY will offer a full refund and cover return shipping. Please retain the item and packaging and contact us for return instructions. Your claim will be reviewed using the order and delivery details and available evidence. These policies do not limit rights or remedies available under applicable consumer law. Instructions to Dev Link these policies from the footer and product pages. Do not merge customer-selected size exchanges with wrong-size fulfilment errors: their shipping charges differ. Do not require an unboxing video as the sole condition for reviewing a damage or incorrect-item claim.