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efunds cancellations and order checks Refund Policy Approved refunds for returned items will be initiated within 7 working days after the returned item is received and inspected. This is the time to initiate the refund; the time for funds to reach you can vary by payment method. COD refunds will be made by UPI or bank transfer using details collected privately by MANLY support. Never share your UPI PIN, OTP or payment password. For online payments, Dev must demonstrate the refund flow through Razorpay and document the applicable original-payment refund process before publishing those method details. Cancellation Policy You may cancel your order before dispatch by contacting MANLY on WhatsApp at +91 91635 55700 or email at manlystore.in@gmail.com with your order number. A prepaid order cancelled before dispatch receives a full refund without deductions, initiated within 7 working days of cancellation approval. Cancellation is not available after dispatch under this policy; applicable consumer rights remain unaffected. Internal packing process for Park Street All online orders are checked, packed and dispatched from MANLY Park Street. Train the team to match product/SKU, colour, size and quantity against the order; inspect for stains, holes, stitching defects, broken zips/buttons and missing tags; and record the checker and packer against the order. Recommended operating process: use a second-person check, protective inner packaging and a tamper-evident courier bag. Record the item condition and sealing in one continuous packing video identified by order number, keeping customer addresses out of the frame. Retain the tracking number and packed weight with the order. MANLY will set the video storage/retention procedure; Dev must explain a practical recording-reference method. Shopify and Shiprocket configuration Set Park Street as the online fulfilment location and confirm the approved pickup address with MANLY. Demonstrate packing-slip printing, order transfer, shipping labels, tracking notifications and prepaid/COD processing. Use actual product weights and accurate stock per variant. Do not claim Petpooja stock sync is present until demonstrated. Remaining details to confirm MANLY must supply its legal business name, GST/invoice particulars and grievance contact for the relevant business disclosures and final terms. Dev must confirm the original-payment refund method, actual PIN code serviceability, Google-review app costs, and any paid dependencies. Keep unresolved details clearly marked in the draft; do not publish placeholders. Completion evidence Return item-by-item status, screenshots/links and training recordings against the following audit checklist. Final review requires working public pages, confirmed ownership, a sample product uploaded independently by MANLY, payment/shipping demonstrations and an agreed list of remaining exceptions.
